In this episode of the DocBuddy Journal Podcast, our CEO Beth Lachance joins the conversation to explore how Global Medical Virtual Assistants (GMVA) is reshaping healthcare staffing by helping practices overcome burnout, improve patient experience, and streamline administrative workflows.
Key topics from the conversation include:
The COVID shift: How the pandemic changed the conversation around remote staffing—from skepticism to urgency—and accelerated the adoption of virtual medical assistants in healthcare.
Solving staffing shortages: With high turnover and hard-to-fill roles, GMVA helps practices quickly backfill critical admin positions and scale as needed.
Boosting morale: Practices using GMVA report happier in-office teams as virtual assistants take on the tedious tasks staff no longer want—like insurance calls, scheduling, and data entry.
Time vs. value: Beth challenges providers to rethink how they use their team’s time. Why pay a highly compensated clinician to do $10/hour tasks when a VA can do it more efficiently?
Elevating patient care: With virtual assistants managing administrative overload, providers can deliver the white-glove service patients expect—faster responses, fewer voicemails, and more face time.
Adapting to patient demand: As healthcare becomes more consumer-driven, practices that prioritize accessibility and support will be the ones that thrive.
The future of tech in medicine: From AI in diagnostics to human connection in care, Beth shares her perspective on what technology should enhance—and what it should never replace.
Beth closes the conversation by emphasizing GMVA’s mission: to be a true partner for practices, helping them grow efficiently without sacrificing the personal touch patients value most.