GMVA Founder and CEO, Beth Lachance, recently joined host Mike Biselli on the Passionate Pioneers podcast to discuss how Global Medical Virtual Assistants (GMVA) is transforming healthcare staffing by helping medical practices nationwide reclaim time, reduce costs, and refocus on patient care.
Beth shares how GMVA was born out of a simple idea: to alleviate administrative burdens for healthcare providers through highly trained, HIPAA-certified virtual assistants from the Philippines. With over two decades of leadership experience in healthcare, Beth brings a deep understanding of clinical workflows and the operational challenges facing practices today.
Finding the right team: Beth emphasizes the importance of building and evolving the right team and advisors as a company grows — a principle that continues to guide GMVA’s success.
From idea to innovation: What began as a small insurance verification service has grown into a trusted staffing partner supporting front desk operations, patient scheduling, insurance verification, and revenue cycle management for practices and hospital systems across the U.S.
Commitment to quality: Every GMVA team member goes through a rigorous multi-week training and evaluation process to ensure they meet the highest standards of professionalism, communication, and reliability before being placed with clients.
Seamless integration: GMVA virtual assistants don’t replace in-office staff. They enhance existing teams by integrating directly into current workflows, EMRs, and communication systems.
Adapting to healthcare’s future: As the industry faces workforce shortages and rapid technological change, GMVA stands ready to support practices embracing both traditional systems and new AI-driven innovations, ensuring human-backed efficiency and continuity of care.
Beth and Mike also discuss the evolving healthcare landscape, from the long-term impact of the pandemic on remote work to the continued staffing challenges that make solutions like GMVA more essential than ever.