In this episode of the MGMA Insights podcast, Beth Lachance, CEO and founder of Global Medical Virtual Assistants (GMVA), shares how her company is transforming healthcare staffing with a smart, scalable solution: highly trained virtual assistants who specialize in supporting medical practices.
Beth discusses the growing administrative burdens that today’s healthcare teams face—from front desk overload to back-office inefficiencies—and how GMVA is bridging the gap. With a business model focused exclusively on the medical industry, GMVA offers U.S.-based practices access to top-tier virtual professionals trained in HIPAA compliance, EHR navigation, patient communication, and more.
During the conversation, Beth unpacks:
Why burnout and staffing shortages are pushing practices to explore virtual options;
The difference a well-integrated virtual assistant can make in patient experience and team productivity;
How GMVA ensures seamless onboarding and long-term client success;
And what sets their medical virtual assistant model apart in a rapidly evolving healthcare landscape.
Whether you're a practice manager, physician, or healthcare executive looking to scale operations without compromising care, this episode delivers practical insights into building a more efficient, resilient healthcare team.