Preston Strada
Podcast Summary
Global Medical Virtual Assistants CEO and Founder, Beth Lachance, was recently featured on the Business Mastery Podcast with host Dawn Kennedy, where she shared how GMVA has successfully scaled in one of the most highly regulated industries while maintaining a relentless focus on compliance, quality, and client success.
In this episode, Beth discusses how GMVA helps medical practices, hospitals, and health systems streamline operations through highly skilled, HIPAA-certified Medical Virtual Assistants who integrate seamlessly into front desk, insurance, and revenue cycle functions. She explains how GMVA’s compliance-first approach, combined with top-tier global talent, enables medical organizations to protect patient data, reduce administrative bottlenecks, and improve both staff and patient experiences.
Beth also opens up about her journey as a founder—how she built GMVA from the ground up by focusing on core values, empowering her team, and staying adaptable in a fast-changing healthcare landscape. From maintaining excellence in service delivery to investing in leadership and innovation, she shares what it truly takes to grow a purpose-driven company that remains trusted and relevant in the modern medical industry.
Listeners will gain practical insights on:
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How to grow responsibly in a regulated environment without sacrificing agility
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Why compliance and technology must work hand-in-hand for sustainable scaling
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The importance of empowering teams to evolve with the business
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How investing in people—not just systems—fuels long-term success
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Why consistent learning and innovation are essential for staying ahead
Beth’s message is clear: with the right people, processes, and mindset, growth doesn’t have to come at the expense of compliance or care.
