Virtual Assistants in Healthcare: Improving Efficiency and Scalability

In this episode of The Provider’s Edge Podcast, our CEO Beth Lachance shares her journey from a career in healthcare to founding Global Medical Virtual Assistants (GMVA) — and how that pivot is now helping transform practices nationwide.

What started as an uphill battle to convince medical professionals that virtual support could work became a breakthrough moment during the pandemic, when remote staffing went from novel to necessary. Since then, GMVA has become a vital partner for practices looking to scale smartly, reduce burnout, and improve patient access.

Highlights from the episode include:

• Recognizing a gap: Beth explains how she saw the opportunity for virtual assistants in healthcare long before the industry was ready—and why that foresight paid off.

• Scaling with purpose: Learn how GMVA helps practices grow without overloading in-house teams, using trained, HIPAA-compliant medical virtual assistants.

• Strategic delegation: Beth dives into the importance of evaluating staff workload, offloading low-value tasks, and keeping top-tier clinicians focused on what they do best.

• Team integration and morale: Discover how GMVA’s model doesn’t replace staff—it strengthens teams, increases retention, and boosts morale.

• Building operational freedom: From daily admin tasks to revenue cycle support, Beth shares how VAs bring efficiency, flexibility, and renewed energy to healthcare teams.

• A new era of work-life balance: Beth opens up about entrepreneurship, leadership, and how medical business owners can build systems that support sustainable success.