Revolutionizing Patient Care with Medical Virtual Assistants

GMVA CEO and Founder, Beth Raboin (formerly Lachance), was recently featured on the Healthcare Connections Podcast with host Jeremy Winn, where she discussed how GMVA is helping healthcare organizations tackle one of their biggest challenges today: staffing shortages and administrative burnout.

In this episode, Beth shares her unconventional journey—from aspiring clinician and full-scholarship athlete, to pharmaceutical and surgical device sales, to founding GMVA after seeing firsthand how overwhelmed front desk, billing, and support teams had become. Drawing on her experience “behind the scenes” in practices and hospitals, she explains how GMVA provides Medical Virtual Assistants as true in-house extensions of the team—not outsourcing, but what she calls “in-sourcing”—fully embedded into front desk operations, insurance verification and prior authorizations, and revenue cycle management.

Beth highlights how GMVA’s model helps practices and health systems improve staff morale and retention, reduce no-shows, backfill open appointment slots, and deliver a more “white-glove” experience for patients—from live phone support to proactive benefit verification before the first visit. She also addresses a key concern for many organizations: compliance and security. Beth explains how GMVA’s HIPAA-trained MVAs work within a tightly controlled, security-enhanced environment designed to protect both patient data and client EMRs, making the model viable even for large hospital systems.

Listeners will gain practical insights on:

• How Medical Virtual Assistants can relieve overwhelmed admin and clinical teams without disrupting workflows

• Why “in-sourcing” remote talent helps stabilize staffing while improving patient access and experience

• How better outreach and follow-up on unconfirmed appointments can quickly recapture lost revenue

• What healthcare organizations should look for in a compliant, security-focused remote staffing partner

The message is simple: with the right structure, training, and technology, remote medical staffing can strengthen—not compromise—care, compliance, or team culture.